How We Use Your Data

General

Focus Farm Vets Ltd. and trusted partners working on our behalf use your personal data:

  • To provide goods and services to you.

  • To manage any registered account you hold with us.

  • With your agreement, to contact you electronically and/or by text about promotional offers, products, services, discussion groups and meetings which we think may interest you.

  • Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Promotional Communications

Focus Farm Vets Ltd. uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest goods and services we offer including industry and practice updates.

Focus Farm Vets Ltd. aims to update you about products and services which are of interest and relevance to you as an individual.

You have the right to opt out of receiving promotional communications at any time, by:

  1. Emailing us at: contact@focusfarmvets.co.uk to let us know you would no longer like to receive promotional emails and/or e.g. newsletters, latest meeting updates.

  2. Telephoning us on: 01209 697 750 to update your communication preferences.

  3. Writing to us at: Focus Farm Vets Ltd., Offices at Rosemanowes Quarry, Herniss, Penryn, TR10 9DU to detail your communication preferences.

  4. Text 'STOP' to 07834169690 to opt out of text communications.

Sharing data with third parties

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, external veterinary laboratories, pharmaceutical companies, Animal Health and Plant Agency and the government service partner for providing government veterinary work.

Focus Farm Vets Ltd. only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. Our third party partners have signed data processor agreements in line with data protection guidance relating to data protection and security. This means they can only use your data to provide services to Focus Farm Vets Ltd., and for no other purposes.

Aside from our service providers, Focus Farm Vets Ltd. will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: - 

  • to comply with our legal obligations;

  • to exercise our legal rights (for example in court cases);

  • for the prevention, detection, investigation of crime or prosecution of offenders; and

  • for the protection of our employees and customers.

International Transfers

To deliver services to you, it is sometimes necessary for Focus Farm Vets Ltd. to share your data outside of the European Economic Area (EEA). This occurs when service providers, for example email providers, are located outside the EEA. These data transfers are subject to special rules under data protection laws. We will ensure that this complies with data protection law and all personal data will be secure. Our standard practice is to ensure companies are compliant with European Commission data protection law

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 7 years.